Posts and Telecommunications Institute of Technology

FACULTY OF BUSINESS ADMINISTRATION 1

Dr. Do Thi Lan Anh

Lecturer

Dr. Do Thi Lan Anh

anhdtl@ptit.edu.vn

Education

  • Bachelor’s Degree: Graduated with a major in Business Administration from Thuongmai University in 2013.

  • Master’s Degree: Received a Master’s degree in Business Administration from Thuongmai University in 2015.

  • Doctoral Degree (Ph.D.): Received a Ph.D. in Business Administration from Posts and Telecommunications Institute of Technology in 2024.

Foreign Languages

  • Good command of English.

Work Experience (at Posts and Telecommunications Institute of Technology)

  • 2015 – 2016: Lecturer at Dai Nam University.

  • 2017 – Present: Lecturer at Faculty of Business Administration 1, Posts and Telecommunications Institute of Technology.

Notable Scientific Publications (2020 – 2025)

Domestic Scientific Journals:

  • “The relationship between service provider flexibility and organizational customer loyalty”, published in Journal of Economics and Forecasting (2022).

  • “Enhancing the flexibility of postal service providers in Vietnam”, published in Journal of Economics and Forecasting (2023).

  • “Promoting green logistics in e-commerce in Vietnam”, published in Journal of Economics and Forecasting (2024).

  • “Research on improving agricultural logistics systems in Vietnam”, published in Journal of Economics and Finance (2025).

International Conferences:

  • “Antecedents of customer loyalty in the B2B context”, published in the Proceedings of the International Conference on Contemporary Issues in Economics, Management & Business, National Economics University (2020).

  • “Case study of GOGOX and lessons learned for Vietnam’s small-and medium-sized postal businesses”, published in the Proceedings of the International Conference on Digitalization of Small-and Medium-sized Enterprises in Developing Countries, Foreign Trade University (2020).

  • “Factors affecting business customer loyalty to delivery service provider in Viet Nam”, published in the Proceedings of the International Conference on Contemporary Issues in Economics, Management & Business, National Economics University (2021).

Scientific Research Projects

  • Lead Researcher for the Institute-level project: “Research on customer loyalty to express delivery services of postal enterprises in Vietnam” (2020).

  • Lead Researcher for the Institute-level project: “Research on restructuring activities at Vietnam Post Corporation” (2021).

  • Lead Researcher for the Institute-level project: “Research on job satisfaction of informal workers in Hanoi” (2022).

  • Lead Researcher for the Institute-level project: “Research on improving agricultural logistics systems in Vietnam” (2025).